Pre-information form

1. Seller

Name: Aziza Abdulayeva – Bettoni Cakery
Address: Kartaltepe Mah. Ahu Sk. No: 21A, Bakırköy / İstanbul
Phone / WhatsApp: +90 555 107 30 95
Email: Bettoni.cakery@outlook.com
Tax office and number: [tax office / tax number]
MERSİS or trade register no.: [if any]

2. Main characteristics of the goods or service

Type, quantity, size, flavour, colour and other options of the ordered products (cake, shop item or online workshop) are shown in the cart and the order confirmation.

3. Price and additional costs

Prices are shown in the cart in Turkish lira including taxes. The cake delivery fee (depending on the driving distance) and the shop shipping fee (150 TL per order, free from 1.500 TL) are shown separately before payment.

4. Payment

Payment is made in advance by credit or debit card through the secure payment provider PayTR.

5. Delivery

Cakes are delivered to the chosen address on the chosen day and time slot or collected at Kartaltepe Mah. Ahu Sk. No: 21A, Bakırköy / İstanbul. Shop items usually ship by cargo within 1–3 working days. Workshops are unlocked in your account right after payment.

6. Right of withdrawal

• Shop items: 14 days from receipt to withdraw without giving reasons.
• Made-to-order, perishable cakes: no right of withdrawal (Distance Contracts Regulation Art. 15(1)(c) and (ç)).
• Workshops supplied electronically at once: no right of withdrawal (Art. 15(1)(ğ)).

Details and cancellation terms under "Cancellation & returns".

7. Complaints

You can send complaints to the contact details above. Within the monetary limits set by the Ministry of Trade you can apply to the consumer arbitration committees or the consumer courts.